Booking Tickets

Ticketline provides the provision of box office services to The Forum. Ticketline sells tickets on behalf of our hirers including concert promoters, touring shows, event organisers and artists.

Our hirers or show producers decide the face-value price of the ticket and when a ticket is sold, Ticketline pay our hirers the money collected from the sale of the ticket.

Where the * character is shown next to a price on either our website or printed literature, it shows a price based on the cheapest single ticket available, plus the booking fee, plus the cheapest delivery option available.

The sum of the face-value, plus the booking fee, plus the delivery fee will determine what you pay for your tickets.

Ticket prices and fees breakdown as follows...

Face-Value Price: The ticket face-value price is always set by our hirers or show producers.

Booking Fee: The ticket booking fee is charged by Ticketline per ticket and contributes to the staffing, retail, distribution and technology costs incurred by Ticketline to maintain their service.

Sometimes our hirers choose to absorb this booking fee, on these occasions, only the face value and the delivery charge for the ticket is shown in the price. Please note that this is not industry standard and most music promoters will not absorb these fees.

Delivery Fee: The delivery fee covers the printing of the tickets and delivery costs. This is a transaction fee, so for example, if you have purchased three tickets in the same transaction, you will only be charged the delivery fee once. The usual ticket limit per transaction is twenty tickets, however some shows with high demand will have a reduced ticket limit per transaction.

The tickets you purchase are for your personal use. If a person purchasing tickets is suspected of reselling tickets at inflated prices, actions may be taken. Tickets are non-transferable and must not be resold. The Forum has the right to cancel tickets that have been resold without prior notification and the ticket holder may be refused entry.

It is important that you only purchase tickets from an authorised primary ticket seller/agent.

Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the Venue operator. You must also adhere to the Promoter or Venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates or other guidance recommended by the Local or National Government. If you do not comply with any Promoter or Venue terms, conditions or rules then the Promoter or Venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

Offers are subject to availability, cannot be used in conjunction with any other discount and do not apply to tickets already booked. Eligibility for discounts and offers must be selected at the time of sale, tickets may not be amended once payment has been taken. Discounts cannot be applied retrospectively.

As standard, we operate a NO REFUNDS policy. Once purchased, tickets may not be exchanged or refunded. However, if we or our hirers have cancelled or rescheduled a show and you cannot make the new date, you will be given a refund of the face value of the tickets you have purchased. Any fees are non-refundable.

Primarily, The Forum is a music venue, some shows encourage the audience to get out of their seats and dance at the front of the auditorium. If sat in the Stalls, in general we do not prevent customers from doing this as we wish our audience members to have a good time and enjoy the show.

If a member of the audience is being unruly or inappropriate we may ask them to sit down or remove them from the auditorium. As a general rule, if you are sitting in the Stalls and you do not wish to dance or if you do not want the possibility of an obstructed view of the stage due to other audience members standing or dancing, we recommend that you purchase tickets in the Stalls from Row G backwards, or where available book tickets to be sat in the Circle.

Where we are made aware in advance that dancing is likely to be encouraged by the performers on the night, we will advise customers wanting to purchase tickets in the front three rows that they do so at the risk of other audience members standing or dancing around them. Refunds will not be given on the basis that other members of the audience were obstructing views due to standing or dancing.  

Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the Venue operator. You must also adhere to the Promoter or Venue operator’s specific terms of entry and protocols surrounding COVID-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates or other guidance recommended by Local or National Government. If you do not comply with any Promoter or Venue terms, conditions or rules then the Promoter or Venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

If material changes are made to the event, for example a change of the venue or (for non multi-day events) the headline act, or other changes which in our reasonable opinion materially alter the event, the original tickets that you have purchased will remain valid for the revised event unless otherwise advised. If your refund request is accepted, and the event organiser enables and authorises refunds, you will receive a corresponding refund for your tickets (but not booking and/or handling fees). For the avoidance of doubt, curtailment due to adverse weather conditions; changes of line-up, supporting acts or non-headliners; changes to artist or stage personnel; or cancellation or abandonment of an event where the majority of the scheduled performances take place will not be deemed to constitute a Material Alteration.

For some shows, seats in the front of the Stalls area are removed for standing. The rest of the seats in the Stalls are unreserved.

If you buy a ticket for the Stalls at one of these shows, you have the choice of either standing in the front space, standing in front of the seats or sitting (subject to availability).

For GA concerts, customers booking tickets for seats in the Circle will be reserved (some external agencies may refer to the Circle as the Balcony). You will not be allowed to stand in the Circle area, if you are standing, security staff will ask you to sit down.

Please note that ticket holders cannot transfer from the Circle to the Stalls or vice versa if the show is sold out. For unreserved shows, you will be given a wristband in exchange for your ticket on arrival. The colour of the wristband will indicate to our staff which block you have been allocated to (Stalls or Circle). If you do not wear/show your wristband to staff during these shows, you will not be admitted into the auditorium.